How to Set up BT mail Account? (Primary)

Webmail

Webmail or Web-based email means that you look at your email on a website from any computer or device connected to the internet. To do this, just go to www.bt.com/email >

Using an email client

You can also set up your BT Email to be used with an email client. This is an email program or application on your computer or device, like Apple Mail, Outlook or Windows Mail.

Email client applications store your downloaded emails locally on your device. This means you can still read them even if your computer is not connected to the internet.

IMAP and POP3 are the protocols or technologies that enable you to download your email messages to your computer or device. We recommend you use IMAP with SSL enabled.

Getting set up on an email client

To set up your BT Email on your computer, laptop or mobile device, you’ll need to know:

  • Your BT Email address or username
  • The password for it
  • What device you have (an iPhone 6 or a Samsung 7 for example)
  • What application you’re using (Apple Mail or Outlook for example)
  • You’ll also need the incoming and outgoing server settings (also known as the IMAP/POP3 settings) for the BT Email service

To protect our email server from abuse by spammers, we also require all emails sent through our email service to have SMTP authentication. You usually switch it on by ticking a box called “My server requires authentication” in your email program’s settings.

Important advice for customers using BT Yahoo email

Some customers use the email service provided for us by Yahoo and may have used the Yahoo settings when setting up their email client. It’s no longer possible to use these settings and you’ll need to change them to continue to access your BT email account.

When setting up or changing your email client settings for BT Email, it’s important you select Other and not Yahoo from the options offered. You’ll then need to enter your BT email address and password.